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2-1-1:  Get connected, get answers


WHAT IS 2-1-1 ?

  • 2-1-1 is an easy to remember telephone number that connects callers to information about critical health and human services available in their community.

  • 2-1-1 reaches approximately 270 million people covering all 50 states, the District of Columbia and Puerto Rico.  Yet, millions of Americans still need to be connected.
  • America needs 2-1-1 to be accessible nationwide. As the number of organizations providing specialized services is on the rise, people find it frustrating and confusing to access community services.  2-1-1 provides a one-stop service for vital information.
  • While services that are offered through 2-1-1 vary from community to community, 2-1-1 provides callers with information about referrals to human services for every day needs and in times of crisis.  For example, 2-1-1 can offer access to the following types of services:

Basic Human Needs Resource:  food banks, clothing, shelters, rent assistance, utility assistance.

Physical and Mental Health:  medical information lines, crisis rehabilitation, health insurance programs, Medicaid and Medicare, maternal health, children's health insurance programs.

Employment Support:  unemployment benefits, financial assistance, job training, transportation assistance, education programs.

Support for Older Americans and Persons with Disabilities:  home health care, adult day care, congregate meals, Meals on Wheels, respite care, transportation, and homemaker services.

Support for Children, Youth and Families:  Quality childcare, Success by 6, after school programs, Head Start, family resource centers, summer camps and recreation programs, mentoring, tutoring, protective services.

Volunteer opportunities and donations.